Shipping policy
We are excited to offer worldwide shipping to our customers! Below you will find all the details about our international shipping process, costs, and important information to ensure a smooth delivery experience:
Processing and Delivery Time
- Order Processing: Orders are processed within 1-3 business days. You will receive an email notification with your tracking information once your order has been shipped.
- Delivery Time: International delivery typically takes between 10-15 business days, depending on your location and local postal services. Please note that delivery times may vary due to customs processing or unexpected delays.
Shipping Costs
- Shipping costs are calculated at checkout based on the destination, weight, and size of your order.
- Any additional shipping fees, such as expedited delivery options, will be displayed during the checkout process.
Customs Duties and Taxes
- All international shipments may be subject to customs duties, taxes, or import fees upon arrival in the destination country. These charges are determined by local customs regulations and are the responsibility of the customer.
- We recommend checking your country's customs policies before placing an order to avoid unexpected fees.
Important Shipping Information
- Accurate Address: Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.
- Tracking Information: A tracking number will be provided via email once your order is shipped, allowing you to monitor your package’s journey.
- Lost or Delayed Packages: While we strive to ensure timely delivery, delays may occur due to customs or unforeseen circumstances. If your package is delayed, we recommend contacting your local postal service for assistance.
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Returns and Exchanges:
As a small and growing business, we strive to provide the best service possible while balancing our resources. Please review our return and exchange policy carefully:
- Exchanges: If you would like to exchange a product, you will need to cover the shipping costs for sending the item back to us. Once we receive the item in its original, unused condition, we will promptly ship the replacement to you.
- Returns: For returns, customers are responsible for the return shipping fees. Once we receive the product in its original, unused condition, we will process your refund as quickly as possible. Refunds will be issued to your original payment method.
Contact Us
If you have any questions or concerns about your international shipment, feel free to reach out to us at info.alamoana@gmail.com
We’re here to help!